Our delivery method that ordered items on online store are picked in physical store, and you can come to the store to pick up the order.

By using the click and collect express service, you can pick up items at the store within 1 hour after the payment confirmation.

Once your order is ready for pick-up, you will receive a SMS notification on your order Collection details and a 6-digit number or you can retrieve your 6-digit pick up code under Order History and please present your 6-digit number for verification purposes at store.

Click & Collect Express pick-up is within 7 days during store operational hours. After that you will not be able to collect and your order automatically cancelled. Store operating hours information can be checked here!

There's no minimum number of order when using click & collect express.

If you have any query or question, please contact us at customerservice@watsons.co.id.