What delivery method are available?

We deliver via our logistics partner (JNE) and Cash on Delivery (COD - Jabodetabek and Certain Cities in Java Island only) to your chosen destination.

Special discount DELIVERY with maximum Rp30.000 for minimum purchase Rp 150.000,- (Rp. 75.000 for Member) throughout Indonesia.

Which areas are available for COD services? 

   

BANTEN

Cilegon

Karangtengah

Serang

Tangerang

Tangerang Selatan

DI YOGYAKARTA

Bantul

Sleman

Yogyakarta

DKI JAKARTA

Jakarta Utara

Jakarta Pusat

Jakarta Barat

Jakarta Timur

Jakarta Selatan

JAWA BARAT  

Bandung

Bandung Barat

Bekasi

Bogor

Cikarang

Cimahi

Cirebon

Depok

Karawang

Sukabumi

Sumedang

JAWA TENGAH  

Demak

Magelang

Semarang

Surakarta

JAWA TIMUR

Gresik

Jember

Kediri

Madiun

Malang

Mojokerto

Pasuruan

Probolinggo

Sidoarjo

Surabaya

Where do you deliver to?

We deliver orders to Java, Bali, Sumatra, Kalimantan, Sulawesi, Maluku, and Papua.

What is the delivery period?

The delivery period follows the estimated regular shipping schedule:

• Jabodetabek Area: 1 - 2 working days.

• Java, Bali, NTT, NTB Area: 2-6 working days.

• Sumatera, Kalimantan, Sulawesi Area: 2 - 7 working days.

• Maluku and Papua Area: 3 - 12 working days.

What is the delivery cost?

Cost is calculated based on shipping weight.

• DKI Jakarta, Banten, Jawa Barat: IDR 9.000 per kg

• Jawa Tengah, Jawa Timur, DI Yogyakarta: IDR 20.000 per kg

• Sumatera: IDR 35.000 per kg

• Bali, NTB: IDR 35.000 per kg

• Kalimantan, Sulawesi, NTT: IDR 50.000 per kg

• Maluku: IDR 80.000 per kg

• Papua: IDR 100.000 per kg

Orders will be charged on a per kilo basis, i.e. orders below 1kg will be charged 1kg.

Do Watsons deliver on Saturday & Sundays?

Yes, we will still deliver an orders on Saturday and Sunday.

Can i schedule a delivery?

Sorry we are unable to schedule a delivery, therefore we cannot guarantee delivery of your order on specified date and time.

Can i pick up the ordered goods at Watsons physical/offline store?

We currently have a Click and Collect service that applies to certain stores. 

1. Watsons Senayan City
2. Watsons Pondok Indah Mall 2
3. Watsons Botani Square
4. Watsons Green Scouts
5. Watsons Cipinang Indah Mall 

What Is COD?

COD is Cash On Delivery. You can pay directly by cash to our courier when you received the order, if you are using this payment method. 

Does this COD payment method apply only to Java Island Only?

For now, we are only serving COD payments method for delivery to certain cities in Java Island only (please see the listing of cities above).

What if i am not in my place when a courier makes a delivery?

For receiving of goods can be represented by Relatives / Family / friends who have been  appointed. Please prepare your cash for this COD method. If no one receiving the goods, the goods will be re-sent by a maximum of 3 times attempts.

 

What is the minimum and maximum value of transactions for COD payments method ?

Payment with COD Method can only be used for an order of maximum transaction of IDR 800,000, - (Eight Hundred Thousand Rupiah).

 

Can i make a return or refund process if using this COD method?

For now on our Shipping does not apply for return of goods or money.

 

What is the delivery period using this COD method?

COD shipping follows the estimated regular shipping schedule:

• Jabodetabek Area : 2 - 3 working days

• Outside Jabodetabek Area : 4 – 7 working days

Only certain cities in Java Island are covered by COD method.

 

What if i were not receiving my order?

You can check your order by contacting our customer service via email to customerservice@watsons.co.id, by mentioning your Order Number.